Privacy Policy

Last updated: September 19, 2025

1. Introduction

CollabPals Inc. ("CollabPals," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our creator collaboration platform (the "Service"), available at collabpals.com.

Please read this policy carefully. If you do not agree with the terms of this privacy policy, please do not access the Service.

2. Information We Collect

We may collect information about you in a variety of ways. The information we may collect on the Service includes:

2.1. Information You Provide to Us

• Account Information: When you register, we collect your name and email address provided by Google. You may also provide a secondary email address in your profile.
• Channel Information: When you connect your YouTube channel, we collect public information such as your channel name, description, URL, profile image, and subscriber count. You may also select a primary category and sub-niches for your channel.
• User Content: We collect content you create on the platform, such as Collaboration Requests, proof of completion (URLs, notes, messages), and communications with other users or our support team.
• Payment Information: When you purchase Credits or a Subscription, our payment processor (Stripe) collects your payment information. We do not store your full payment card details but may store information like your Stripe Customer ID and transaction history.

2.2. Information We Collect Automatically

• Log and Usage Data: We automatically collect information when you access the Service, such as your IP address, browser type, operating system, referring URLs, pages viewed, and the dates and times of your visits.
• Cookies and Tracking Technologies: We use cookies and similar technologies to operate and secure the Service, such as keeping you logged in. For more information, please see our Cookie section below.
• Transaction Data: We maintain a log of all Credit transactions, including earnings from collaborations, purchases, and spending on requests.

2.3. Information from Third Parties

• Authentication Providers (Google): We use Google's authentication services to create your account. By connecting your YouTube channel, you grant us read-only access to your public channel data via the YouTube API Services.
• Payment Processors (Stripe): We receive information from Stripe related to your purchases, such as transaction confirmation, subscription status, and billing events.

3. How We Use Your Information

Having accurate information about you permits us to provide you with a smooth, efficient, and customized experience. Specifically, we may use information collected about you via the Service to:

• Create and manage your account.
• Operate the core functionality of the platform, including posting, accepting, and completing Collaboration Requests.
• Process payments, subscriptions, and Credit transactions.
• Send you transactional emails, such as notifications about your collaborations, account status, and payment receipts.
• Analyze usage and trends to monitor and improve the Service.
• Prevent fraudulent transactions, monitor against theft, and protect against criminal activity.
• Provide customer support and respond to your inquiries.
• Operate and manage our Ambassador (referral) Program.
• Use artificial intelligence (AI) to analyze your public channel information to suggest relevant content categories and generate sample shoutout text.

4. How We Share Your Information

We may share information we have collected about you in certain situations. Your information may be disclosed as follows:

• With Other Users: When you participate in a collaboration, your public channel name, profile picture, and subscriber count are visible to other users on the platform.
• With Service Providers: We share information with third-party vendors and service providers that perform services for us, including:
  • Payment Processing Services to handle all payments and subscriptions.
  • Authentication and API Services to create your account, log you in, and retrieve public channel data.
  • Email Delivery Services to send transactional and marketing emails.
  • Marketing Automation Platforms to manage our email communications.
  • Artificial Intelligence Service Providers for channel analysis and content suggestions.
• By Law or to Protect Rights: We may share your information if we believe the release of information is necessary to respond to legal process, investigate potential violations of our policies, or protect the rights, property, and safety of others.

We do not sell your personal information to third parties.

5. YouTube API Services

CollabPals' use and transfer of information received from Google APIs will adhere to the Google API Services User Data Policy, including the Limited Use requirements. By using our Service's features that connect to YouTube, you are agreeing to be bound by the YouTube Terms of Service.

You can revoke CollabPals' access to your data at any time via the Google security settings page.

6. Data Security, Retention, and International Transfers

We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that no security measures are perfect or impenetrable.

We retain your information for as long as your account is active and for a period of up to 7 years thereafter for legal and tax purposes. Your information may be stored and processed in Canada, the United States, or any other country in which we or our service providers maintain facilities.

7. Your Data Protection Rights

Depending on your location, you may have the following rights regarding your personal information:

• The right to access – You have the right to request copies of your personal data.
• The right to rectification – You have the right to request that we correct any information you believe is inaccurate.
• The right to erasure – You have the right to request that we erase your personal data, under certain conditions.
• The right to restrict processing – You have the right to request that we restrict the processing of your personal data, under certain conditions.
• The right to object to processing – You have the right to object to our processing of your personal data, under certain conditions.
• The right to data portability – You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.

To exercise these rights, please contact us at the email address below.

8. Policy for Children

We do not knowingly solicit information from or market to children under the age of 16. If you become aware of any data we have collected from children under age 16, please contact us using the contact information provided below.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. For material changes, we will provide a more prominent notice.

10. Contact Us

If you have questions or comments about this Privacy Policy, please contact us at:

CollabPals Inc.
[email protected]

CollabPals is owned and operated by Virtab Group Ltd.